The numbers of the paragraphs quoted in this document refer to the DSGVO ("DatenSchutzGrundVerordnung") in Germany, in other European countries with identical EU laws, such as the RGPD ("Reglamento General de Protección de Datos") in Spain, the RGPD ("Règlement Général à la Protection des Données") in France or the GDPR ("General Data Protection Regulation") in the United Kingdom, these paragraphs may have different numbers. In continuation these specific laws for each country will be uniformly named as "Privacy Regulation".
Villa Nueva 19
35543 Mala / Lanzarote
Link to the imprint page: http://www.charcodelpalo.com/impressum_en.html
Types of processed data:
- Inventory data (eg, names, addresses).
- contact information (e.g., e-mail, phone numbers).
- travel data (e.g. dates and flight details)
- content data (e.g., text input, photographs, videos).
- usage data (e.g., websites visited, interest in content, access times).
- Meta / communication data (e.g., device information, IP addresses).
From here on this text has been translated to English by https://translate.google.com/ into English language. In case of any misunderstandings, ambiguities or other wrong interpretations which may occur due to the translation, the relevant text will be the German one.
Categories of affected people
Visitors and users of the online offer (hereinafter we also refer to the affected persons as "users").
Purpose of Processing
- Providing the online offer, its features and content.
- Answering contact requests and communicating with users.
- Security measures.
- Range Measurement / Marketing
"Personal Information" is any information that identifies itself to an identified person or identifiable natural person (hereinafter referred to as "affected person"); a natural person is considered as identifiable, which can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, to an identification number, to location data, to an online identifier (eg cookie) or to one or more special features, are the expression of the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.
"Processing" means any process performed with or without the aid of automated procedures or any such process associated with personal data. The term extends far and includes virtually every handling of data.
"Pseudonymisation" means the processing of personal data in such a way that the personal data can no longer be assigned to a specific data subject without additional information being provided, provided that such additional information is kept separate and subject to technical and organizational measures to ensure that the personal data not assigned to an identified or identifiable natural person.
"Profiling" means any kind of automated processing of personal data which involves the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular aspects relating to job performance, economic situation, health, personal Analyze or predict preferences, interests, reliability, behavior, location or location of this natural person.
"Responsible person" means the natural or legal person, authority, body or other body that decides, alone or together with others, the purposes and means of processing personal data.
"Processor" means a natural or legal person, public authority, body or body that processes personal data on behalf of the controller.
Relevant legal basis
In accordance with Art. 13 Privacy Regulation, we inform you about the legal basis of our data processing. Unless the legal basis in the data protection declaration is mentioned, the following applies: The legal basis for obtaining consent is Article 6 (1) lit. a and Art. 7 Privacy Regulation, the legal basis for the processing for the performance of our services and the execution of contractual measures as well as the response to inquiries is Art. 6 (1) lit. b Privacy Regulation, the legal basis for processing in order to fulfill our legal obligations is Art. 6 (1) lit. c Privacy Regulation, and the legal basis for processing in order to safeguard our legitimate interests is Article 6 (1) lit. f Privacy Regulation. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d Privacy Regulation as legal basis.
In accordance with Art. 32 Privacy Regulation, we take into account the state of the art, the implementation costs and the type the scope, circumstances and purposes of the processing and the different likelihood and severity of the risk to the rights and freedoms of natural persons; appropriate technical and organizational measures to ensure a level of protection commensurate with the risk.
Measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as their access, input, disclosure, availability and separation. We have also set up procedures to ensure the enjoyment of data subject rights, data deletion and data vulnerability. Furthermore, we consider the protection of personal data already in the development, or selection of hardware, software and procedures, according to the principle of data protection through technology design and privacy-friendly default settings (Article 25 Privacy Regulation).
Our online offer works with an SSL certificate. If you fill in and submit one of the contact forms, inquiry or booking forms inside our online offer, your data will be transmitted encrypted and therefore should be protected against unauthorized access by third parties. SSL (Secure Socket Layer) is a protocol for the authentication and encryption of Internet connections. Authentication uses a certificate issued by a special certification authority (SSL certificate), which guarantees that the open online offer is genuine. This check is intended to rule out that there may be unauthorized access to sensitive data and that it is possible to check at any time whether a user is still in the secure area of the online offer, simply because the URL (internet address) in the address bar at the top of the web browser window starts with the string "https://..." instead of just "http://...".
Collaboration with contract processors and third parties
If, in the course of our processing, we disclose data to other persons and companies (contract processors or third parties) to them transmit or otherwise grant access to the data, this is only on the basis of a legal permission (eg, if a transmission of the data to third parties, such as to payment service providers, in accordance with Art. 6 para. 1 lit. b Privacy Regulation required to fulfill the contract), You have consented to a legal obligation or on the basis of our legitimate interests (eg the use of agents, web hosts, etc.).
Insofar as we commission third parties to process data on the basis of a so-called "contract processing contract", this is done on the basis of Art. 28 Privacy Regulation.
Transfers to Third Countries
If we process data in a third country (ie outside the European Union (EU) or the European Economic Area (EEA)) or if this is done in the context of the use of third party services or disclosure, or transmission of data to third parties this only if it is to fulfill our (pre) contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only in the presence of the special conditions of Art. 44 et seq. Privacy Regulation. That the processing is e.g. on the basis of specific guarantees, such as the officially recognized level of data protection (eg for the USA through the Privacy Shield) or compliance with officially recognized special contractual obligations (so - called "standard contractual clauses").
Rights of Data Subjects
You have the right to ask for confirmation as to whether such data is being processed and for information about such data and for further information and copying of the data accordingly Art. 15 Privacy Regulation.
You have accordingly. Art. 16 Privacy Regulation the right to demand the completion of the data concerning you or the correction of the incorrect data concerning you.
In accordance with Art. 17 Privacy Regulation, they have the right to demand that the relevant data be deleted without delay, or, alternatively, to require a restriction of the processing of the data in accordance with Art. 18 Privacy Regulation.
You have the right to demand that the data relating to you, which you have provided to us, be obtained in accordance with Art. 20 Privacy Regulation and request their transmission to other persons responsible.
You have gem. Art. 77 Privacy Regulation the right to file a complaint with the competent supervisory authority.
Right of Withdrawal
You have the right to give consent in accordance with Art. Revoke Article 7 (3) of the Privacy Regulation with effect for the future.
Right to object
You may, in accordance with the provisions of the Art. 21 Privacy Regulation contradict at any time. The objection may in particular be made against processing for direct marketing purposes.
Cookies and right to object for direct mail
"Cookies" are small files, which are stored on users' computers. Different information can be stored within the cookies. A cookie is primarily used to store the information about a user (or the device on which the cookie is stored) during or after his visit to an online offer. Temporary cookies, or "session cookies" or "transient cookies", are cookies that are deleted after a user leaves an online service and closes his browser. In such a cookie, e.g. the contents of a shopping cart in an online shop or a login status are saved. The term "permanent" or "persistent" refers to cookies that remain stored even after the browser has been closed. Thus, e.g. the login status will be saved if users visit it after several days. Likewise, in such a cookie the interests of the users can be stored, which are used for range measurement or marketing purposes. A "third party cookie" refers to cookies that are offered by providers other than the person responsible for the online offer (otherwise, if it is only their cookies, this is called "first-party cookies").
If users do not want cookies stored on their computer, they will be asked to disable the option in their browser's system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
Deletion of data
According to legal requirements in Germany, the storage takes place in particular for 10 years according to §§ 147 Abs. 1 AO, 257 Abs. 1 Nr. 1 and 4, Abs. 4 HGB (books, records, management reports, accounting documents, trading books, relevant for taxation Documents, etc.) and 6 years in accordance with § 257 (1) no. 2 and 3, para. 4 HGB (commercial letters).
Additionally we process
- contract data (e.g., contract, term, customer category).
- Payment details (e.g., bank details, payment history)
by our customers, prospects and business partners for the purpose of providing contractual services, service and customer care, consultation, marketing, advertising and market research.
We process the data of our contractual partners, prospects and others Clients, customers, clients, clients or contractual partners (uniformly referred to as "contractual partners") in accordance with Art. 6 para. 1 lit. b. Privacy Regulation in order to provide you with our contractual or pre-contractual services. The data processed, the nature, scope and purpose and necessity of their processing are determined by the underlying contractual relationship.
The processed data includes the master data of our contractual partners (eg, names and addresses), contact data (eg e-mail addresses and telephone numbers), travel data (eg, dates and flight details as well as contract data (eg, services used, contract contents, contractual communication, names of contact persons) and payment data (eg, Bank details, payment history).
In principle, we do not process special categories of personal data, unless they are part of a contracted or contractual processing.
We process data which are necessary for the establishment and fulfillment of the contractual services and point out the necessity of their indication, if this is not evident for the contractual partners. Disclosure to external persons or companies will only be made if required by a contract. When processing the data provided to us within the framework of an order, we act in accordance with the instructions of the client as well as the legal requirements.
As part of the use of our online services, we can save the IP address and the time of each user action. The storage is based on our legitimate interests, as well as the interests of the user in the protection against misuse and other unauthorized use. A transfer of these data to third parties does not take place, unless it is to pursue our claims acc. Art. 6 para. 1 lit. f. Privacy Regulation required or there is a legal obligation in accordance with. Art. 6 para. 1 lit. c. Privacy Regulation.
The data will be deleted if the data is no longer required for the fulfillment of contractual or statutory duties of care and for the handling of any warranty and comparable obligations, whereby the necessity of keeping the data is reviewed every three years; otherwise the legal storage obligations apply.
External Payment Service Providers
As part of the fulfillment of contracts, we set the payment service providers on the basis of Art. 6 para. 1 lit. b. Privacy Regulation. Incidentally, we use external payment service providers on the basis of our legitimate interests. Art. 6 para. 1 lit. b. Privacy Regulation, in order to offer our users effective and secure payment options.
For the payment transactions, the terms and conditions and the privacy notices of the respective payment service providers, which are available within the respective websites, or transaction applications apply. We also refer to these for further information and assertion of rights of revocation, information and other rights.
Administration, financial accounting, office organization, Contact management
We process data in the context of administrative tasks and organization of our operations, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process in the course of rendering our contractual services. The processing principles are Art. 6 para. 1 lit. c. Privacy Regulation, Art. 6 para. 1 lit. f. Privacy Regulation. The processing affects customers, prospects, business partners and website visitors. The purpose and interest in processing lies in administration, financial accounting, office organization, data archiving, that is, tasks that serve to maintain our business, perform our duties and provide our services. The deletion of the data in terms of contractual services and contractual communications is in line with the information provided in these processing activities.
We disclose or transmit data to the financial administration, consultants, such as tax accountants or auditors, and other fee agents and payment service providers.
Furthermore, based on our business interests, we store information about suppliers, promoters and other business partners, e.g. for later contact. In principle, we store this majority of company-related data permanently.
Business Analysis and Market Research
Um unser Geschäft wirtschaftlich betreiben, Markttendenzen, Wünsche der Vertragspartner und Nutzer erkennen zu können, analysieren wir die uns vorliegenden Daten zu Geschäftsvorgängen, Verträgen, Anfragen, etc. Wir verarbeiten dabei Bestandsdaten, Kommunikationsdaten, Vertragsdaten, Zahlungsdaten, Nutzungsdaten, Metadaten auf Grundlage des Art. 6 Abs. 1 lit. f. Privacy Regulation, wobei zu den betroffenen Personen Vertragspartner, Interessenten, Kunden, Besucher und Nutzer unseres Onlineangebotes gehören.
Die Analysen erfolgen zum Zweck betriebswirtschaftlicher Auswertungen, des Marketings und der Marktforschung. Dabei können wir die Profile der registrierten Nutzer mit Angaben, z.B. zu deren in Anspruch genommenen Leistungen, berücksichtigen. Die Analysen dienen uns zur Steigerung der Nutzerfreundlichkeit, der Optimierung unseres Angebotes und der Betriebswirtschaftlichkeit. Die Analysen dienen alleine uns und werden nicht extern offenbart, sofern es sich nicht um anonyme Analysen mit zusammengefassten Werten handelt.
Sofern diese Analysen oder Profile personenbezogen sind, werden sie mit Kündigung der Nutzer gelöscht oder anonymisiert, sonst nach zwei Jahren ab Vertragsschluss. Im Übrigen werden die gesamtbetriebswirtschaftlichen Analysen und allgemeine Tendenzbestimmungen nach Möglichkeit anonym erstellt.
Amazon Affiliate Program
On the basis of our legitimate interests (ie interest in the economic operation of our online offer within the meaning of Art. 6 (1) lit. Privacy Regulation), we are participants in the Amazon EU Affiliate Program, which was designed to provide a medium for websites by means of which the placement of advertisements and links to Amazon.de advertising fee refund can be earned (so-called affiliate system). That As an Amazon partner, we earn on qualified purchases.
Note: Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or one of its affiliates.
Comments and publications
If users leave comments or other contributions, their IP addresses may be based on our legitimate interests within the meaning of Art. 6 para. 1 lit. f. Privacy Regulation be stored for 7 days. This is for our own safety, if someone leaves illegal content in comments and contributions (insults, prohibited political propaganda, etc.). In this case, we may be prosecuted for the comment or post and are therefore interested in the identity of the author.
Furthermore, we reserve the right, in accordance with our legitimate interests. Art. 6 para. 1 lit. f. Privacy Regulation to process user information for spam detection.
On the same legal basis, we reserve the right, in the case of surveys, to store users' IP addresses for their duration and use Cookis to avoid multiple reconciliations.
The data provided in the comments and contributions are stored by us permanently until the users object.
When contacting us (for example, by contact form, e-mail, telephone or via social media) the information of the user to process the contact request and its processing in accordance with. Art. 6 para. 1 lit. b) Privacy Regulation processed. The user information can be stored in a Customer Relationship Management System ("CRM System") or comparable request organization.
We delete the requests, if they are no longer required. We check the necessity every two years; Furthermore, the legal archiving obligations apply.
Hosting and E-Mail-Dispatch
The hosting services we use are designed to provide the following services: infrastructure and platform services, computing capacity, storage and database services, e-mail delivery, security and technical services Maintenance services that we use for the purpose of operating this online offer.
Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer acc. Art. 6 para. 1 lit. f Privacy Regulation i.V.m. Art. 28 Privacy Regulation (conclusion of contract processing contract)
Collection of access data and log files
We, or our hosting provider, collects on the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. Privacy Regulation Data on every access to the server on which this service is located (so-called server log files). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider
Logfile information is stored for security purposes (for example, to investigate abusive or fraudulent activities) for a maximum of 7 days and then deleted. Data whose further retention is required for evidence purposes is excluded from the deletion until the final clarification of the respective incident.
Google AdWords and conversion measurement
We use the services of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online service within the meaning of Art. 6 (1) lit. Privacy Regulation) , USA, ("Google").
Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use Google's online AdWords marketing tool "AdWords" to place ads on the Google advertising network (e.g., in search results, in videos, on websites, etc.) so that they are displayed to users who have a suspected interest in the ads. This allows us to more specifically display ads for and within our online offer so that we only present ads to users that potentially match their interests. If a user e.g. Showing ads for products he's been looking for on other online offers is called remarketing. For these purposes, upon access to our and other websites where the Google Advertising Network is active, Google will immediately execute a Google code and become so-called (re) marketing tags (invisible graphics or code, also known as ")." Web beacons ") incorporated into the website. With their help, the user is provided with an individual cookie, i. a small file is saved (instead of cookies, comparable technologies can also be used). In this file is noted which web pages the user visited, for what content he is interested and what offers the user has clicked, as well as technical information about the browser and operating system, referring web pages, visit time and other information on the use of the online offer.
Furthermore, we receive an individual "conversion cookie". The information obtained through the cookie is used by Google to generate conversion statistics for us. However, we only hear the anonymous total number of users who clicked on our ad and were redirected to a conversion tracking tag page. However, we do not receive any information that personally identifies users.
The data of the users are pseudonym processed within the Google advertising network. That Google stores and processes e.g. not the name or e-mail address of the users, but processes the relevant data cookie-related within pseudonymous user profiles. That from the perspective of Google, the ads are not managed and displayed to a specifically identified person, but to the cookie owner, regardless of who that cookie owner is. This does not apply if a user has explicitly allowed Google to process the data without this pseudonymization. The information collected about users will be transmitted to Google and stored on Google's servers in the US.
Social media online presence
We maintain online presence within social networks and platforms in order to communicate with customers, prospects and users active there and to inform them about our services. When calling the respective networks and platforms, the terms and conditions and the data processing guidelines apply to their respective operators.
Integration of third-party services and content
Within our online offer we rely on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer as defined in Art. 6 para. 1 lit., Privacy Regulation) content or service offers from third-party providers to their content and services, such as Include videos or fonts (collectively referred to as "content").
This always presupposes that the third-party providers of this content perceive the IP address of the users, since they could not send the content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web pages, visit time, and other information regarding the use of our online offer.
Using Facebook Social Plugins
We use our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. Privacy Regulation) Social Plugins ("Plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook"). The plugins can represent interaction elements or content (eg videos, graphics or text contributions) and can be recognized by one of the Facebook logos (white "f" on blue tile, the terms "Like", "Like" or a "thumbs up" sign ) or are marked with the addition "Facebook Social Plugin". The list and look of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
When a user invokes a feature of this online offer that includes such a plugin, their device establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to the device of the user and incorporated by him into the online offer. In the process, user profiles can be created from the processed data. We therefore have no influence on the amount of data that Facebook collects with the help of this plugin and therefore informs users according to our level of knowledge.
By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example, press the Like button or leave a comment, the information is transmitted from your device directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only an anonymous IP address is stored in Germany.
If a user is a Facebook member and does not want Facebook to collect data about him via this online offer and link it to his member data stored on Facebook, he must log out of Facebook and delete his cookies before using our online offer. Additional settings and disagreements on the use of data for promotional purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US page: http://www.aboutads.info/choices/ or the EU page http://www.youronlinechoices.com/. The settings are platform independent, i. they are adopted for all devices, such as desktop computers or mobile devices.